Privacy Policy
- This Privacy Policy describes how ORNA (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
- We are committed to protecting your privacy and handling your data responsibly. If you do not agree with this policy, please do not use our website.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
Name
Phone number
Email address
Shipping address
Billing address
Account login details (if you create an account)
Order & Transaction Information
Products purchased
Payment method used (we do not store card or UPI details)
Order history and communication related to your order
Communication Data
Messages sent via WhatsApp, email, or contact forms
Customization details shared for personalized products (photos, names, text)
2. How We Use Your Information
We use your information strictly for business purposes, including:
Processing and fulfilling orders
Customizing products as requested by the customer
Communicating order status, shipping updates, or support queries
Sending WhatsApp or email updates only related to your order or services
Improving website functionality and customer experience
Complying with legal or regulatory requirements
We do not sell or rent your personal data to third parties.
3. Personalized Product Data
For personalized products, customers may share:
Names
Photos
Text
Design references
This data is:
Used only for manufacturing the requested product
Stored temporarily for order processing and quality reference
Not shared publicly or reused without permission
Once the order is completed, such data may be deleted unless required for legal or dispute purposes.
4. Payments & Security
Payments are processed through secure third-party payment gateways.
We do not store credit/debit card numbers, UPI IDs, or banking details.
COD (Cash on Delivery) orders require basic contact verification.
We take reasonable technical and organizational measures to protect your information, but no system is 100% secure. You use our website at your own risk.
(This line is important — removing it would be irresponsible.)
5. Sharing of Information
We may share your information only when necessary, such as:
Shipping partners (to deliver your order)
Payment gateways (to process payments)
Legal authorities (if required by law)
We never share customer data for advertising or unrelated marketing.
6. WhatsApp & Communication Consent
By contacting us via WhatsApp or placing an order, you consent to receive:
Order confirmations
Design approvals
Shipping updates
Customer support messages
We do not send spam or unrelated promotional messages.
7. User Accounts
If you create an account:
You are responsible for maintaining the confidentiality of your login details
We are not responsible for unauthorized access caused by user negligence
8. Cookies & Tracking
Our website may use cookies to:
Improve site performance
Remember user preferences
Analyze basic traffic data
You can disable cookies in your browser, but some features may not work correctly.
9. Data Retention
We retain personal data only as long as necessary to:
Complete orders
Provide customer support
Comply with legal obligations
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time without prior notice.
Changes will be effective once posted on this page.
11. Contact Information
For any privacy-related concerns, contact us at:
Email: aaitech8@gmail.com
WhatsApp: 7984887716
Brand Name: AVARON
Business Type: Individual / India